1. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

Contact Information: Name, email address, phone number, and mailing address
Emergency Contact Information: Alternative contact details for emergency situations
Payment Information: Credit card details, billing address, and payment history
Account Information: Username, password, and account preferences
Communication Records: Emails, phone calls, and messages exchanged with our team

Pet Information

To provide the best care for your pet, we collect:

Pet Details: Name, breed, age, weight, medical conditions, and behavioral notes
Medical Records: Vaccination certificates, health certificates, and veterinary information
Care Preferences: Feeding schedules, exercise routines, and special requirements
Emergency Information: Veterinarian contact details and emergency procedures
Photos and Videos: Images of your pet during their stay for updates and safety monitoring

Technical Information

Website Usage: Pages visited, time spent, and interactions with our website
Device Information: IP address, browser type, and device specifications
Camera Access: Live camera monitoring data when accessing our security cameras

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

Providing dog boarding and care services
Managing bookings and reservations
Coordinating pickup and drop-off services
Maintaining health and safety records

Communication

Sending booking confirmations and updates
Providing daily reports and photos of your pet
Responding to inquiries and customer service requests
Sending important safety and policy updates

Business Operations

Processing payments and managing billing
Improving our services and customer experience
Conducting internal analytics and reporting
Ensuring compliance with local regulations

Safety and Security

Monitoring facility security through live cameras
Maintaining emergency contact procedures
Recording incidents and safety events
Protecting against fraud and unauthorized access

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

Service Providers

Payment Processors: Stripe, PayPal, or other payment service providers
Email Services: For sending notifications and updates
Cloud Storage: For secure data backup and storage
Veterinary Partners: In case of medical emergencies

Legal Requirements

When required by law or legal process
To protect our rights, property, or safety
To protect the rights, property, or safety of our customers
In case of emergency situations involving your pet

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.

4. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

Encryption: All sensitive data is encrypted in transit and at rest
Secure Servers: Data is stored on secure, regularly updated servers
Access Controls: Limited access to personal information on a need-to-know basis
Regular Backups: Secure, encrypted backups of all data

Physical Safeguards

Secure facility access controls
Protected storage for physical documents
Surveillance monitoring of all areas
Regular security assessments

Administrative Safeguards

Employee training on data protection
Regular security policy reviews
Incident response procedures
Compliance monitoring and auditing

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

Request a copy of all personal information we hold about you
Receive your data in a portable, machine-readable format
Access your pet's care records and photos

Correction and Updates

Update or correct inaccurate information
Modify your communication preferences
Update your pet's care instructions and preferences

Deletion and Restriction

Request deletion of your personal information (subject to legal requirements)
Restrict processing of your information for certain purposes
Object to certain types of data processing

Communication Preferences

Opt out of marketing communications
Choose your preferred communication methods
Set frequency preferences for updates

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Session management and security
User authentication and login
Shopping cart and booking functionality

Analytics Cookies

Website usage statistics and performance monitoring
User behavior analysis for service improvement
Error tracking and debugging

Preference Cookies

Remembering your login preferences
Customizing your dashboard experience
Saving your communication preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices on our website
Including information in our regular communications

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Honeybear B&B
123 Easton Park Dr
Austin, TX 78744
United States

Email: privacy@honeybearbnb.com
Phone: (512) 555-0123
Hours: Monday - Friday, 8:00 AM - 6:00 PM CST

We will respond to your inquiry within 30 days of receipt.

11. Compliance and Legal Framework

This Privacy Policy is designed to comply with applicable data protection laws, including:

Texas State Laws: Texas Privacy Protection Act and related regulations
Federal Laws: COPPA (Children's Online Privacy Protection Act) and other applicable federal privacy laws
Industry Standards: Best practices for pet care businesses and data protection
Local Regulations: Austin municipal requirements for pet boarding facilities