❓ Frequently Asked Questions

Honeybear B&B is Austin's only true boutique dog boarding facility, limiting our capacity to just 3 dogs at a time. This allows us to provide personalized, one-on-one attention that's impossible at larger facilities. Your dog becomes "The Honeybear" and receives royal treatment with exclusive amenities, personalized care plans, and the kind of attention that makes them feel like the most special dog in Austin.

Our standard business hours are 7:00 AM to 7:00 PM, seven days a week. However, we offer flexible pickup and drop-off times to accommodate your schedule. For after-hours emergencies, we have 24/7 monitoring and can be reached through our emergency contact system.

Yes! We offer VIP door-to-door transportation service throughout Austin. Our luxury climate-controlled vehicles and professional drivers ensure your Honeybear travels in comfort and style. This service is available for an additional fee and can be scheduled during your booking process.

While we understand you miss your furry family member, we generally don't allow visits during stays as they can disrupt your dog's routine and cause unnecessary stress. Instead, we provide 24/7 live camera access so you can watch your Honeybear enjoying their luxury vacation in real-time, plus daily photo and video updates.

We typically don't accept dogs over 35 pounds, but each dog is evaluated on a case-by-case basis. Our boutique facility is designed for smaller dogs who can benefit from our intimate, personalized care. If your dog is over 35 pounds but well-behaved and suitable for our environment, please contact us for a consultation. We prioritize temperament and compatibility over strict size limits.

We welcome all dog breeds that meet our size and temperament requirements. Our focus is on providing a safe, comfortable environment for well-socialized dogs who can thrive in our boutique setting. During the initial consultation, we'll evaluate your dog's personality and needs to ensure they're a good fit for The Honeybear Experience.

Absolutely! We love hosting multiple dogs from the same family. Since we limit our total capacity to 3 dogs, boarding multiple dogs together often works perfectly. Each dog gets their own space and personalized attention, but they can also enjoy playtime together if they're compatible. We'll discuss your dogs' relationships and preferences during the booking process.

All dogs must be current on the following vaccinations: Rabies, DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus), and Bordetella (Kennel Cough). We also require a recent health certificate from your veterinarian (within 30 days of boarding). Please bring vaccination records and health certificates during drop-off.

Our staff is trained to administer medications and follow specific care instructions. Please provide all medications in their original containers with clear dosage instructions. We maintain detailed medication logs and will update you on your dog's health status throughout their stay. There's no additional charge for medication administration.

We have established relationships with several Austin-area veterinarians and emergency clinics. If your dog needs medical attention, we'll contact you immediately and take them to your preferred veterinarian or the nearest emergency clinic if necessary. All medical expenses are the responsibility of the dog owner, but we handle all transportation and coordination.

Yes, we have comprehensive emergency protocols including fire safety, severe weather procedures, and medical emergency response. Our facility is equipped with smoke detectors, fire extinguishers, and emergency contact systems. All staff members are trained in pet first aid and emergency response procedures.

Our daily rate includes: luxury accommodations, personalized feeding schedules, daily exercise and walks, interactive playtime, 24/7 live camera access, daily photo/video updates, basic grooming (brushing), medication administration, and round-the-clock care. Premium treats and special services may incur additional charges.

Absolutely! We encourage you to bring your dog's regular food to maintain their routine and prevent digestive issues. We can also provide premium food options if preferred. Please bring enough food for the entire stay plus one extra day. We also welcome favorite treats and toys to make your dog feel more at home.

We provide basic grooming services including brushing, nail trimming, and ear cleaning as part of our standard care. For full grooming services like baths and haircuts, we can coordinate with local groomers or provide recommendations. Advanced grooming services are available for an additional fee.

Your Honeybear gets personalized exercise based on their individual needs and energy level. This typically includes morning and evening walks, interactive play sessions, and access to our secure play areas. We tailor the exercise routine to each dog's preferences and health requirements.

Due to our limited capacity (only 3 dogs), we recommend booking at least 2-4 weeks in advance, especially during holidays and peak travel seasons. For last-minute bookings, please call us as we may have availability. We understand that emergencies happen and will do our best to accommodate urgent requests.

We require a 24-hour notice for cancellations. Cancellations made less than 24 hours before the scheduled drop-off time will result in a 50% charge of the total booking fee. For holiday bookings, we require 48-hour notice for cancellations. We understand emergencies happen and will work with you on a case-by-case basis.

Yes, we require a 20% non-refundable deposit to secure your booking. This deposit is applied toward your total balance and helps us maintain our boutique capacity limits. The remaining balance is due at drop-off. We accept cash, credit cards, and digital payment methods.

We're happy to extend your dog's stay if space is available. Please contact us as soon as possible to check availability and make arrangements. Extended stays are subject to our standard rates and policies. We'll do our best to accommodate your needs while maintaining our boutique experience for all guests.

You'll receive login credentials for our exclusive mobile app before your dog's stay. The app provides 24/7 live camera access, allows you to view your dog's activities in real-time, and includes night vision capabilities. You can also receive instant notifications for special moments and activities.

You'll receive daily photo and video updates showing your dog's activities, meals, and playtime. We also provide activity summaries and wellness updates. For any concerns or questions, you can message our care team directly through the app. We believe in keeping you connected to your Honeybear's experience.

We encourage open communication! You can reach us through the mobile app messaging system, by phone during business hours, or through our emergency contact system for urgent matters. Our goal is to provide peace of mind and keep you informed about your Honeybear's experience.